FAQ
Important things good to know
CSSF takes place in the gorgeous and most romantic town of Rovinj, Croatia.
Our main venue is ADRIS OLD TOBACCO FACTORY, where all the night parties will take place, as well as all the workshops and you can find Adris HERE. Some workshops will be located in the additional halls, what will be published before the event.
Beach parties and Sunday's Grande pool party will be situated in VILLAS RUBIN RESORT, which location is HERE.
In 2024 our dates for Croatian Summer Salsa Festival are from 10th to 17th of June.
You can check our tickets for Croatian Summer Salsa Festival, 10-17.6.2024. in our brand new webshop on the link: TICKETS
We have a new webshop and all the customers need to register again (make a new account), so, please, go to this LINK and open your account, regardless of whether you already registered in our old website.
You can check your order status and tickets that you have ordered in your account in our WEBSHOP. If you have problems with account please contact us via this FORM.
Also, when making the order, you got the email with a link to you ticket(s) (this email is important if you chose not to register on the website).
When you are buying ticket in the webshop, at the moment of purchase you need to fill in your email, name and surname (or of the person to whom you are buying the ticket).
To have a COMPLETE ticket, later you also need to fill country, level and preferred dance.
Important, when paying by bank transfer, although you receive your eticket immediately, it will be valid only/once we receive the money and change the status of your order to PAID.
When you purchased your ticket, you put only your email address & name and surname.
To have a complete ticket, you also need to fill the country, level and preferred dance style in. You need to go to your profile (or open a link from the email) and add this data to complete your ticket.
No worries, everything is ok. Sometimes it takes a few days for international payments to be executed. As soon as we receive your payment, we will change status of your ticket to from "awaiting payment" to PAID.
If you have already bought your ticket, but you cannot attend the 2024 edition, you can RESELL your pass, BUY NAME CHANGE SERVICE and REQUEST A NAME CHANGE on the pass. CONTACT US with your order number, the buyer's name, last name, and email.
HERE you can find fees, deadlines and condition for a name change
Name change is NOT possible for boat trips.
MONEY REFUNDS are possible only with the TICKET CANCELLATION INSURANCE! Read more about it HERE.
Pass postponement to next edtition(s) we do not do, they were only "covid related".
All postponed passes and early bird tickets will be registered in our new webshop most likely during the 2023 year and all the e-tickets will be sent to the email addresses provided. If you do not receive an e-ticket by April, please contact us through this FORM.
Yes, we have discounted prices for groups. A minimum of 10 persons must be in the group to qualify for the group rates.
For more info please contact us through this FORM.
Ticket insurance will enable you to receive 80% of your ticket costs back (excluding the costs of the insurance) if you’re unable to attend the festival for any reason. In order to gain your refund, contact us with your order number and receipt for the bought pass latest 2 days before the start of the event.
- The reimbursement will not apply to any additional costs, such as travel, accommodation or any other costs connected to the festival activities.
- Ticket insurance is optional, but it has to be bought at the same time as the ticket. You cannot buy the ticket insurance additionally.
- The repayment will be done up to max. 30 days after your request has arrived.
Ticket insurance price:
- Ticket insurance costs 10% of the ticket price, with a minumun of 10 eur.
- For example, if you buy two tickets, both with ticket insurance, one festival pass for 280 eur and one boat ticket for 35 eur, you will pay 38 eur insurance in total - 28 eur isurance for a festival pass and 10 eur for boat ticket.
Here you can download our PASS LEGEND, where is explained in detail what each pass includes.
Note: None of the passes include boat parties or bootcamps, they are always purchased separately.
I want to buy a single party ticket, but I do not see it in the webshop, how and where can I buy it?
So far for 2024 we do not plan to sell single party tickets. If this changes, we will announce it on our social media and website.
If you still have not read, SSD Rovinj has been suspended by the City of Rovinj and Tourist Board of Rovinj. More information HERE.
As soon as we have any new information regarding Summer Sensual Days, we will announce it on our social media and website.
If you still have not, please fill in one of these forms:
If you are requesting a refund, please CONTAC US and send us a receipt for your pass and last 4 digits of the card you used for this transaction.
We can only refund your purchase to the card you paid with / to the account you paid from.
We will process all the request very soon and all the refunds will be done as soon as possible.
Preliminary schedule will be published very soon, most likely by the end of 2023.
In 2024 there will be new concept, A WHOLE WEEK OF WORKSHOPS, from Monday to Sunday!
While waiting for a new schedule and all the fresh workshop news, you can take a look how it was in 2023 (although in 2023 workshops were from Wednesday to Sunday).
CSSF 2023
There are several options for traveling to Rovinj. For more information please take a look at this link: HOW TO GET TO ROVINJ? or join our official FB group for finding travel mates, roommates etc. and find someone to share your travel costs with ;)
The closest airports are:
- Pula (Cro)
- Rijeka (Cro)
- Trieste (Italy)
- Ljubljana (Slo)
- Venezia (Italy)
You can contact our partner Pipo Travel, they provide transfers from the airports. More info HERE.
If you do not find a transfer you like, you can use public transport, it is easy to reach Rovinj by public buses from all major cities in Croatia.
You can also share a ride. Maybe you can find a travel buddy in this GROUP, or you can use BlaBla car or any similar service.
On the link HOTEL & TRAVEL you can find our suggestions for comfy staying during the festival.
Shuttle bus will run between Adris (old tobacco factory) and Villas Rubin Resort (no stops between).
For everyone who resides in the Villas Rubin Resort, it is included in the price of the accommodation.
Others will be able to use the shuttle bus, but they will need to purchase a ticket.
Of course, you do not need a dance partner to be part of the festival.
You will have plenty of opportunities to dance since partners are constantly switched during workshops and "everyone dances with everyone" during parties.
We are happy to hear that you want to join us for your first time! We are sure it will not be the last time ;)
Please review the GUIDE we created to make traveling to Rovinj easier for you.
That's great! We're happy you're joining us!
Just fill in the ambassador form and we'll get back to you. Welcome to the family! :)